Lincoln Big    Privacy Policy

Privacy Policy

Who we are

The Lincoln City Centre Partnership, trading as Lincoln Business Improvement Group, a company registered in the UK No 04662323 is responsible for managing data on this website.

Lincoln Business Improvement Group is committed to maintaining the trust and confidence of visitors to our website. We do not sell or trade your personal information with other companies and businesses for marketing purposes. In this Privacy Policy, we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

The types of data we collect

Google Analytics

When someone visits this website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information does not identify anyone, and no personal information is passed to Google Analytics when using this website.

Contact Form

This website includes a form where you can contact us with an enquiry. We gather your name and contact details so we can contact you to respond to your question. This information is retained on our system until your enquiry is resolved to your satisfaction at which point we may ask you if you would like to keep in touch via our mailing list. You also have the option to opt-in to the mailing list on the website.

Lincoln BIG Membership

We gather and process personal information to complete our contractual obligations to member businesses in the Lincoln Business Improvement District (BID). All businesses within the BID with a rateable value of £6,000 or more are members of Lincoln BIG. Businesses under the rateable value of £6,000 or outside the Lincoln BID can also benefit from a voluntary membership.

Lincoln BIG Members’ contact details are retained in our CRM system to complete our contractual obligations to them and so that our staff can respond to any queries they may have. We retain personal and business information in our CRM for the period of membership and remove 12 months after expiry. Information about the Lincoln BIG Membership Privacy Policy is available on the membership sign-up form.

Mailing lists

We operate a number of mailing lists for both physical post and email communications on a strictly opt-in basis. You can unsubscribe at any time by clicking on the unsubscribe button on an email.

To be removed from our postal list, please contact the office on 01522 545233 or email .(JavaScript must be enabled to view this email address), and we will promptly remove your details.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. By continuing to use this site you agree to a file being added. This site uses cookies to anonymously analyse web traffic and to allow users to log into the member areas.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitors needs. We only use this information for statistical analysis.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disallow cookies

What is the legal basis for processing personal data?

We process your data to fulfil our legal obligations in completing contracts, to serve our membership and deal with their enquiries swiftly and professionally.

We seek your opt-in consent to contact you via email or physical post as part of our mailing lists.

Data sharing

We do not sell or trade your personal information with other companies and businesses for marketing purposes. We may occasionally share your details with suppliers and sub-contractors for the performance of any contract we enter into with you. Where data is shared with a supplier, protections are in place to ensure that your information is processed safely and the supplier complies with GDPR.

Lincoln BIG Members are given the option for their business information and contact details to be shared with partner organisations including Shop Lincoln and Visit Lincoln for business promotion via a relevant website.

How will the information be used?

The information you provide is used to assess whether we can enter into a contract with you, carry out our contractual obligations to you and provide you with our products and services. We use your information to improve our service to you, deal with any potential legal queries relating to our services and to provide you with marketing communications with your permission.

How long will the data be stored?

Lincoln BIG Member information will be stored for the length of their membership and will be removed 12 months after expiry.

Contact form information will be stored only until the enquiry has been completed.

What are your rights?

Data protection legislation includes the following rights for individuals which Lincoln BIG will fully comply with;

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object and,
  • The right not to be subject to automated decision-making.

If you would like us to cease processing your data, contact us using the details below.

How to make a complaint

If you have any concerns about the way we control and process your personal data, then please contact us on 01522 545233, or email us at .(JavaScript must be enabled to view this email address) and we would be glad to assist in any way we can.

Lincoln City Centre Partnership Ltd is registered with the Information Commissioners Office (Registration Number: Z7874505). If you want to make a complaint about the way we have processed your personal information, you have the right to complain to the Information Commissioners Office. For more information, please see www.ico.org.uk/concerns.

How to contact us

For more information about our privacy policy you can email us at .(JavaScript must be enabled to view this email address) or write to us:

The Data Controller
Lincoln BIG
3-5 St Swithins Square
Lincoln
LN2 1HA